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Heineken

Heineken Reviews

www.heineken.com
What is your customer experience with Heineken?

Heineken Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Heineken has a 1.8 star rating from 6 reviews, 25% would recommend, overall negative sentiment with frequent quality and service issues.

Key Takeaways for Future Customers

  • Read Heineken reviews and UPC lists before purchase.
  • Expect variable product quality; check expiration and cans for defects.
  • Be prepared for rebate and refund delays and slow customer service response.

Negative Feedback / Risk Areas

  • Recurring customer complaints about flat, watered, or spoiled beer and glass in bottles.
  • Problems with rebates, tracking payments, and lack of resolution from customer service.
  • Packaging defects and delivery or exchange issues.

Positive Feedback

Some reviewers call the beer delicious and note long-term brand loyalty despite issues.

View full overview ›

Media from reviews

Heineken - Your rebate site does not include UPC 0728900**** which is a 24 pack of...
Broken Heineken bottle when I opened itBroken Heineken bottle when I opened it - Image 2Heineken - Cannot track payment.Heineken - Cannot track payment. - Image 2Heineken - Flat beerHeineken - Flat beer - Image 2
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Show reviews that mention
beer cans rebate problem people bottles bottle taste cap service
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Anette Ark
map-marker Peachtree City, Georgia

Problem with product Heineken00 cans not full no puncture however taste mold

AI Highlights
  • - Hours Mon–Fri; Saturday; will call back Tuesday due to Labor Day.
  • - Heineken 0.0 cans were not full, sweaty, and moldy.

My apologies today is Saturday and your hours are from Monday through Friday. Ill call back on Tuesday since Labor Day is on Monday so I cant rape a service because youre closed I pretty I think Ive stated it clearly that that Im purchasing Heineken 00 and cans are not full and they actually have a sweaty feeling from them and when I open them they taste molded. I purchased them from Kroger and Peachtree city acupuncture where have spoken to them as well thank you and enjoy your weekend.

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Dan J Hvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palo Alto, California

Your rebate site does not include UPC 0728900**** which is a 24 pack of bottles.

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Heineken - Your rebate site does not include UPC 0728900**** which is a 24 pack of...

Delicious beer. Terrible rebate program.

I have a 24-pack of bottles, and their UPC 0728900**** is not on the list. So I guess I have to read the accepted list of UPCs before making my next purchase.

Pros:
  • Delicious beer
Cons:
  • Lousy rebate program

Preferred solution: Refund per the offer

User's recommendation: Review the list of acceptable UPC numbers before buying your beer.

View full review
Ann D Yls
map-marker Clarks Summit, Pennsylvania

Broken Heineken bottle when I opened it

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AI Highlights
  • - Three Heineken bottles in a six-pack had the green ring on the cap come off as glass.
  • - Please advise how this will be addressed.
Broken Heineken bottle when I opened it
Broken Heineken bottle when I opened it - Image 2

I went to open a Heineken bottle with a bottle top remover like youre supposed to break it like like open it like youre supposed to and the green ring on top of the bottle cap where is that came off as glass so therefore, I did not drink any of my Heineken not once not twice but three times it happened out of a six pack so therefore something needs to get done and fixed for it so let me know what you guys are gonna do about that

Loss:
$9

Preferred solution: Free beer

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Brenda W Wnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beer expired

I brought an 18-pack of Heineken beer. From what my family says, the beer was expired; it was flat. I never experienced this before.

User's recommendation: Check the expectation date

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Josie C Qwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Not getting rebates

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Send my rewards in the mail to get my checks I sent two in the mail. And I have not gone any response from anybody or no checks in the mail.

So why do you give receipts and and you don't get the checks in the mail that you're supposed to. For the rebate

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Michael P Dwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot track payment.

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AI Highlights
  • - I had a $20 Heineken rebate.
  • - Rebate tracking shows no information.
  • - I couldn't reach support by phone or online or email; I left contact info.
Heineken - Cannot track payment.
Heineken - Cannot track payment. - Image 2

I had done a one time $20 rebate from heineken. I went to track rebate, and no info comes up...

tried reaching out. Was hung up on over the phone. Looked online for a way to resolve this. I know a few people who purchase your product's.

And they try to recommended them to me. I have also emailed. I would like to resolve this. I have left my contact info down below.

Email: michael.pondi845@***.com

Phone # : 845 699 ****.

Would like this resolved. Please and thank you.

Loss:
$22

Preferred solution: Full refund

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Anonymous
map-marker New Orleans, Louisiana

Watering beers

AI Highlights
  • - Excellent customer service.
  • - The store's Heineken was watery and they blamed Heineken, and I didn't have to switch beers.
  • - I won't go back.

Customer service was excellent Im 72 and I been drinking Heineken since I became 21 the place I buy my Heineken from were real watery they would not do anything about it they put the blame on Heineken now I know its the way they are storing them I wont go there anymore thanks for helping me out I thought Id have to switch beers and I didnt want to do that nothing satisfy me like a Heineken thanks again Heineken forever

User's recommendation: All the time

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Anonymous

Flat beer

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Heineken - Flat beer
Heineken - Flat beer - Image 2
Heineken - Flat beer - Image 3
Updated by user Jul 22, 2025

Good job

Original review Jul 21, 2025

I have no problem with the company. Its the people thats distributing flat beer.

Ive purchased beer from four different places.

The last two I kept records. Thank you for your concern.

User's recommendation: Most of friends already drink Hieneken

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Jonnie Rma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Villages, Florida

Unhappy

AI Highlights
  • - Found one can in a 12-pack completely empty with the pull tab on.
  • - No visible damage or leaks to other cans.
  • - Disappointed to lose a $1.50 beer.

Putting my recently purchased 12pk cans into refrigerator and found 1 can completely empty but pull cap on. No sign of distress to can and no sign it leaked over other cans. Very disappointed as I am out a $1.50 beer.

User's recommendation: Replacement what i was shorted

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Mark Z Fbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It’s impossible to contact Heineken. I sent a question about my kegerator and buying Orchard thieves in the United States either in a keg or bottle or can? Just got hung up; no connection. Time waste

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Updated by user Aug 19, 2025

Please call meMark407-391-****

Updated by user Aug 05, 2025

I would like to speak to somebody regarding two questions I have but no one will call me back. My name is Mark.

I have never received a call back. My phone number is 408-391-****.

Original review Aug 04, 2025

I would like to purchase Orchard thieves cider in the United States, either bottles, cans or 5 gallon keg for my kegerator. Can this be done?

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Jaime P Hri
map-marker Irapuato, Guanajuato

Quality

The brew tastes horrible. It's a Modelo in a Heineken can. I even had a headache after just one beverage the next day, with dark yellow and black mucus.

Loss:
$65
Pros:
  • Holland number 1 mexico fake heineken bootleg
Cons:
  • Makes u sick

Preferred solution: Full refund

View full review
Jaime P Hri

Taste horrible Mexican brewery

Tastes horrible; it's fake Heineken. You get an upset stomach just like the beer they sell in Tijuana. Gross.

Loss:
$50

Preferred solution: Deliver product or service ordered

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Tyler Bfg

Underfunded

AI Highlights
  • - Went to detox and earned a completion certification.
  • - Came home and started drinking Heineken 0.0.
  • - 0.0 beer priced like alcohol, triggers cravings.

I have had gone to detox.nd got certification for completions.came home start drinking Heineken with 00 alcohol..my point it's trigging me to drink alcohol one because it's the same price with alcohol at all market..my thaught for the price range of hot water or cold water.must be egual.thnkx

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Anonymous
map-marker Castleton-On-Hudson, New York

New cans are so thin the clasp breaks off and you need to find a can opener

Heineken - New cans are so thin the clasp breaks off and you need to find a can opener

.

I am going back to a beer can I can pop open. Now I have to find a can opener.

Yours is junk , snaps off.

Get your quality back up. I am buying another brand.

User's recommendation: Do not buy cans until they fix the wuality

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Macsen Cir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing beer and the bottle is closed

No one has gotten back to me about me purchasing beer and one bottle is not opened and more than Half is gone out the bottle how did this happen

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Helver C

I'm a customer for 20 years and nobody seems to care!

AI Highlights
  • - Someone used to check my account and place orders for me; now I must do it online, and delivery dates change without notice.

First i used to have someone that passed by and check my account, okay not anymore, then I call someone to placed the order not anymore, okay now I have to placed the orders on line fine. But now they change the date of delivery without letting me know and anyone can do anything. Its very frustrating.

Preferred solution: Someone to talk about it. And fixed it

User's recommendation: Someone to answer and care for your customers

View full review

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